|Pricing and Billing|
|Do I have to pay sales tax?|
|Only if you are ordering from Illinois or Florida.
If you are in Illinois or Florida and are purchasing for a tax exempt organization, please place the order as usual and in the "Notes/Comments" section type "TAX EXEMPT". Then send a copy of your exemption certificate to us by fax 480-323-2134 or email email@example.com. We will remove the tax before the credit card charge is processed, and the correct invoice will be available in your customer account.
|Do you accept purchase orders?|
To pay with a purchase order, simply create a customer account and place the order on the site as usual. When you arrive at the checkout screen, click the dropmenu for payment and select, "Purchase Order." You may then enter the PO number in the text box.
From there, simply send a copy of the PO (and tax exemption certificate if you are in Illinois or Florida) to us via fax at 480-323-2134, or email at firstname.lastname@example.org. Invoices can be downloaded through your customer account at any time. Payment is due within 60 days of receipt of goods.
Please do not mail purchase order requests.
Email us at email@example.com to request a W9. We will gladly provide signatures for state bid paperwork, but we ask that you pre-fill relevant sections.
|I have a question on my charges.|
|Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.|
|I need a copy of my receipt/invoice.|
|Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.|
|When will my credit appear on my account?|
|Credits usually take 7-10 business days from the time we receive your item(s).|
|When will my credit card be charged?|
|Your credit card will be charged within 24 hours prior to shipment of your item(s).|