Shipping and Returns
At this time, The Black Book Depot ships merchandise to locations within the United States. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Books and pages can be damaged by extreme temperatures. Because extreme cold can damage books, we may choose to halt shipping until the weather is more conducive to safe shipment of your purchase. We do our best to insulate packages, but if you receive damaged books please contact us via email for a replacement. We may need a photo of the damage for the manufacturer, so include photos with your email where possible.
All shipping times are estimated, and in some rare instances shipping may be longer. But we promise to do our best to get your order packed and expedited in a timely fashion. It is not just about selling merchandise; we are committed to delivering superior customer service as well. In addition to the estimated shipping time, please add two-four business days for processing, i.e. actually packing your order and taking it to the delivery company.
Therefore, if you place an order on Monday, your order may not ship until Wednesday-Friday and not arrive until the following week. Similarly, an order placed on Thursday may not ship until Monday or Tuesday. Therefore, please place your orders substantially before any impending tournaments (at least 2 weeks before you need your books is best).
Please understand that all orders are processed packed and shipped by coaches and competitors. Thursdays and Fridays during competition season are tough for both processing orders and answering questions - most of our work is done Monday-Wednesday.
All orders are processed in the order they are received. We will do our best to accommodate "rush" requests, but please understand all teams have tournaments coming up, and all deadlines are important. Please try to plan ahead and allow time for processing and transit, especially during peak times of the year (fall semester, Holiday shipping and Nationals season).
If any of our customers are dissatisfied with a purchase, the buyer has 14 days to return the items for a refund. We do not refund shipping. Please contact customer service at firstname.lastname@example.org for more information on returning an item. Thank you.
The Black Book Depot
P.O. Box 0232
Normal, IL 61702
CS Phone # 248-825-3376